Yap Support

How can we help?

Quick help for your Yap account, conversations, stories, calls, notifications and safety.

🔐

Password resets, email verification and account access.

💬

Messages, media, group chats and chat settings.

📞

Voice/video call permissions and connection help.

✨

Posting, viewing, mentions, reactions and replies.

🔔

Push notifications and notification permissions.

🛡️

Blocking, reporting and unwanted contact.

Frequently asked

Quick answers

I forgot my password. What do I do?

Tap “Forgot password?” on the Yap sign-in screen, enter the email connected to your account and follow the secure reset link sent to your inbox.

I’m not receiving notifications.

Check that notifications are enabled for Yap in iPhone Settings and inside Yap’s own notification settings.

How do I block or report someone?

Open the person or conversation options in Yap and choose Block or Report.

How do I delete my account?

Open Yap Settings, go to Account & Security and use the account deletion option.

My call is not working.

Check your internet connection and confirm Yap has microphone and camera access in iPhone Settings.

Contact Yap Support and tell us what happened.